QB Issue Resolution:

With the update on “+ New” look moving from the top right corner to left dashboard, they have added the “User View” feature for Business view and Accountant view.

With the Accountant view, you will see the Journal Entry form like used to experience in the past. But the default set up for “+ New” is the Business view, that’s why you’re not seeing JE.

 

You can change it from the company gear settings. Here’s how:

  • Gear icon > Account and Settings  > Advanced  > User view
  • Select Accountant view for a classic look with Journal Entry under Other

 

 

user view1.PNG

Resolution for Issue 'I need to create a journal entry but cannot find the icon' available: Yes (Solved).
Source: Intuit Community forum.

I need to create a journal entry but cannot find the icon: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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