QB Issue Resolution:

Let me help show line items on your invoice.

 

Your invoice template may be corrupted reason why line items disappear after emailing or printing the invoice. To fix this, we can delete and recreate your invoice template. I’ll walk you through the steps on how to do it below:

 

To delete an invoice template, here’s how:

 

  1. Go to the Gear icon.
  2. Select Custom Form Styles under Your Company.
  3. Click the Drop-down arrow next to Edit.
  4. Select Delete.
  5. Click Yes, delete this style to confirm.

 

 

To recreate an invoice template, here’s how:

  1. Go to the Gear icon.
  2. Select Custom Form Styles under Your Company.
  3. Click the New Style then click Invoice.
  4. Start customizing your own template.
  5. Click Done.

Once done, try creating the invoice with the same information and email or print it. The line item that shows a zero rate should now appear on your invoice.

 

Feel free to check out this article to know more about customizing invoice templates in QuickBooks Online.

Resolution for Issue 'I need to create a line item on my invoice that shows a zero rate/total cost with a quantity for the product. When I enter the invoice it shows up, but when I try to e-mail or print the invoice the line disappears.' available: Yes (Solved).
Source: Intuit Community forum.

I need to create a line item on my invoice that shows a zero rate/total cost with a quantity for the product. When I enter the invoice it shows up, but when I try to e-mail or print the invoice the line disappears.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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