QB Issue Resolution:
You have to manually enter Non-Profit to update your account to a non-profit organization. Let me show you the steps.
1. Select the Gear icon on the Toolbar, then choose Account and Settings.
2. From the Customer label drop-down, choose Donors.
3. In Company type, select the Pencil icon.
4. From the Tax form drop-down, choose Non-profit organization (Form 990).
5. Select Save, then choose Done.
Sign out and sign back into QuickBooks Online to see the changes reflected throughout QuickBooks. Once it’s all done, your account should use terms commonly used by non-profit organizations.
For more guidance, please read this article if you want to learn on how to update a QuickBooks Online account for a non-profit organization: Configure an Account for a Non-Profit Organization
Resolution for Issue 'I need to update my account. As provided by one of your Team members last time we spoke. I called Tech Soup since we are a non-profit/tax exempt company.' available: Yes (Solved).
Source: Intuit Community forum.
I need to update my account. As provided by one of your Team members last time we spoke. I called Tech Soup since we are a non-profit/tax exempt company.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for exempt company
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Error Recovery for exempt company [Canada]
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