QB Issue Resolution:

Are you getting a negative amount when making a bank deposit?

 

If so, you can create a journal entry to move the funds from Undeposited Funds to the bank account. Then, group the journal entry with the payments to create a $0 deposit and remove the payment from Undeposited Funds. Here’s how:

 

  1. Click the Plus (+) icon and select Journal Entry.
  2. Enter all other information such as Date and Journal No.
  3. Select Undeposited Funds from the drop-down list in the Account column.
  4. Enter the amount of the deposit in the Debits column.
  5. Proceed to the second distribution line, then select the appropriate bank account in the drop-down list under the Account column.
  6. Enter the amount of the deposit In the Credits column.
  7. Click Save.

Once done, open this article and follow the steps in the Group the Journal Entry with the Payments section: How To Resolve Negative Deposits

 

However, if you’re seeing the message in your Merchant account, please contact our QuickBooks Payments support so they can take a look at this.

 

Please go to this link and look for QuickBooks Online Payments & Merchant Service Center section to group them together: https://community.intuit.com/browse/payments-contact-us.

 

Resolution for Issue 'I processed a refund through Quickbooks Payments direct to her credit card on file. Now I get a warning that not all transactions were deposited. How do I reconcile this?' available: Yes (Solved).
Source: Intuit Community forum.

I processed a refund through Quickbooks Payments direct to her credit card on file. Now I get a warning that not all transactions were deposited. How do I reconcile this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Journal Entry
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Error Recovery for Journal Entry [Canada]
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