QB Issue Resolution:
It’s great that your Direct Deposit (DD) is now pointed to the correct bank. We’re confident the payroll funds will be debited from the right account moving forward.
For the previous DD payroll you’ve processed with the original bank, Intuit will cover the funds to ensure your employees will get paid. Then, we’ll need to recover what was used by doing a re-debit on the new account or have you do a wire transfer.
For the instructions on how to do this, please contact our Payroll Team. Here’s their contact information:
Scroll down to For additional QuickBooks Online Payroll support at the bottom of the page.
If you require additional information about DD, let me know. I’ll be happy to help you out with any payroll concerns.
Resolution for Issue 'I ran payroll for the first time with direct deposit, but it pulled from the wrong bank (my original bank, now deleted). Can I backtrack that direct deposit process?' available: Yes (Solved).
Source: Intuit Community forum.
I ran payroll for the first time with direct deposit, but it pulled from the wrong bank (my original bank, now deleted). Can I backtrack that direct deposit process?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for account moving forward
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Error Recovery for account moving forward [Canada]
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