QB Issue Resolution:

I want to make sure this is taken care of.

In situations like this, I’d recommend calling our Merchant Services so they can take a look at your account and verify the transaction. They have extra tools that’ll help them investigate this further and get to the bottom of this.

To get a hold of our Merchant Services, please refer to the link below: QuickBooks Merchant Services or QuickBooks Online support — who should I contact for help? (Scroll down and go to the Contact QuickBooks Payments support at XXX to section).

Resolution for Issue 'I received a payment via ACH (Quickbooks Payments) and after 1 day it is marked as “cleared”. I delivered the product and now 2 days later it says the payment is “disposed”. The payment’s status is “disputed”. The customer doesn’t answer my emails, what should I do now?' available: Yes (Solved).
Source: Intuit Community forum.

I received a payment via ACH (Quickbooks Payments) and after 1 day it is marked as “cleared”. I delivered the product and now 2 days later it says the payment is “disposed”. The payment’s status is “disputed”. The customer doesn’t answer my emails, what should I do now?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for ACH payment disposed after it was cleared
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Error Recovery for ACH payment disposed after it was cleared [Canada]
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