QB Issue Resolution:

QuickBooks doesn’t allow duplicate names regardless if they’re inactive, pomyles15.

You can also add new customers as sub-customer. For example, the customer’s name is Room 1, add a new tenant as sub-customer.

Here’s how:

  1. Go to sales, and click Customer.
  2. Click on New Customer.
  3. Enter the information of the new customer.
  4. Check the subcustomer.
  5. Choose the parent customer.

This way, you won’t always change the old tenant’s name when you’ll make it inactive.

Please see the screenshot below:

Resolution for Issue 'I run a property for lease. The customer profiles I create are not the names of the lessee but the unit or room number in which they have rented. I then put the names of the lessees on the billing address so that it will appear below the room number. This is convenient for me especially when there are a lot of people in one room and they split the entire rent; the invoice is not addressed to one person. My question is, what happens when the current tenants move out. Of course I want the next tenant to still have the invoice addressed to their room number AND have a clean balance and transaction history (not inheriting the previous tenant’s). If I mark the first tenant’s customer profile as inactive and create a new one with the same name (because I’m using the room/unit number as the recipient of the invoice), will that be OK?' available: Yes (Solved).
Source: Intuit Community forum.

I run a property for lease. The customer profiles I create are not the names of the lessee but the unit or room number in which they have rented. I then put the names of the lessees on the billing address so that it will appear below the room number. This is convenient for me especially when there are a lot of people in one room and they split the entire rent; the invoice is not addressed to one person. My question is, what happens when the current tenants move out. Of course I want the next tenant to still have the invoice addressed to their room number AND have a clean balance and transaction history (not inheriting the previous tenant’s). If I mark the first tenant’s customer profile as inactive and create a new one with the same name (because I’m using the room/unit number as the recipient of the invoice), will that be OK?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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