QB Issue Resolution:

The bank transfer using Online Bill Pay is available in QuickBooks Online Plus and Advanced, asmith1.

 

It could be that you’re using the Simple Start version of QuickBooks Online. If yes, you’ll want to upgrade your subscription to use this feature.

 

Check this article for your reference about Online Bill Pay.

Resolution for Issue 'I signed up for Bill Pay Online. I’m trying to pay a vendor through a bank transfer, but the option is greyed out.' available: Yes (Solved).
Source: Intuit Community forum.

I signed up for Bill Pay Online. I’m trying to pay a vendor through a bank transfer, but the option is greyed out.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for online bill pay
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Error Recovery for online bill pay [Canada]
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