QB Issue Resolution:

Let me share some insights about making sure that the ACH payments are correctly applied to the corresponding invoices.

 

Right now, the Transaction ID from the Merchant Service Center won’t match on the invoice number from QuickBooks Online (QBO). As much as I would love to assist you in reviewing if the ACH payments were applied to the correct invoice, we are unable to do so since we don’t have a reference number that can help us with the process.

 

I suggest contacting our Merchant Service Team. They have the tools and resources to help you review the transactions. You can find their contact information through this link: QuickBooks Merchant Services.

Resolution for Issue 'I started using the ACH feature for customers to pay their invoices a few months ago. Quickbooks auto-applies the payments, and sometimes it seems like Quickbooks is not applying the payment to the correct invoice. Is there a report I can run or some way I can reconcile the ACH payments received by the Payment ID or invoice date or something so I can be sure that the payment is applied correctly? We routinely have multiple invoices to the same customer for the same amount and I need to be sure that the correct invoices are being marked paid. Thank you!' available: Yes (Solved).
Source: Intuit Community forum.

I started using the ACH feature for customers to pay their invoices a few months ago. Quickbooks auto-applies the payments, and sometimes it seems like Quickbooks is not applying the payment to the correct invoice. Is there a report I can run or some way I can reconcile the ACH payments received by the Payment ID or invoice date or something so I can be sure that the payment is applied correctly? We routinely have multiple invoices to the same customer for the same amount and I need to be sure that the correct invoices are being marked paid. Thank you!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Customer ACH payments received and autoapplied
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Error Recovery for Customer ACH payments received and autoapplied [Canada]
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