QB Issue Resolution:

Yes, you can combine both credit card accounts in QBO. We can update the old account’s information and then disconnect the new one. After, merge the two accounts.

Here’s how to edit a connected account:

  1. On the Banking page, click pencil icon at the upper-right corner of the bank tile.
  2. Select Edit sign-in info.
  3. From there, change the details.

Please follow these steps on how to disconnect it:

  1. Still on the Banking page, click the pencil icon for the new account.
  2. Check the Disconnect this account on save box.
  3. Click Save and Close.

After the process, you can manage your downloaded transactions and then reconcile them.

Resolution for Issue 'I took over bookkeeping from an owner. His credit card had been compromised and he received a new cc number. He created a new credit card account in QBO when this happened. The bank merely changed the card number, but views it as the same account. When I downloaded the new credit card in QBO, all of the old transactions from before the incident also downloaded. I just excluded them from the new card. My mistake. So he has 2 credit cards in QBO and the bank views them as one. I’m trying to straighten this mess out. Can I just combine the two credit card accounts into one in QBO? There is a balance owed on the old credit card, so I can’t just close it.' available: Yes (Solved).
Source: Intuit Community forum.

I took over bookkeeping from an owner. His credit card had been compromised and he received a new cc number. He created a new credit card account in QBO when this happened. The bank merely changed the card number, but views it as the same account. When I downloaded the new credit card in QBO, all of the old transactions from before the incident also downloaded. I just excluded them from the new card. My mistake. So he has 2 credit cards in QBO and the bank views them as one. I’m trying to straighten this mess out. Can I just combine the two credit card accounts into one in QBO? There is a balance owed on the old credit card, so I can’t just close it.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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