QB Issue Resolution:

“I have two- web and QB.”

Okay, thanks. That means that when this QB program opens, it cannot find an installed Email Client Program. That space in between is supposed to show Outlook as your other option, if Outlook is installed on this computer. I teach this and in my classroom, we get to see how those two OR three buttons are different on the different computers.

“web is Active, but it is only for sending forms (invoices)”

That is Correct. Your Windows system does not have an Email Client installed, so you cannot click the link of a Name from the Customer Center. You will need to Copy that email address (I do this from the Edit screen, as this is Not a hyperlink but the text in the EMail address field) into a Yahoo Compose, or use Yahoo for Contacts for the Compose, when all you are trying to do is send a Message, not a form or a report.

Resolution for Issue 'I use Yahoo email, and need to send An email from the customers info page. Why does it not support Yahoo, when I send the invoices thru yahoo?' available: Yes (Solved).
Source: Intuit Community forum.

I use Yahoo email, and need to send An email from the customers info page. Why does it not support Yahoo, when I send the invoices thru yahoo?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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