QB Issue Resolution:

First, please ensure that the Import Style under the QuickBooks Labs is turned on. To check:

  1. Log in to your QuickBooks Online (QBO) account.
  2. Go to the Gear icon.
  3. Select QuickBooks Labs under Your Company.
  4. Check if the Import Style section is on. If it was off, click on the radio button to switch it on.
  5. Click Done to save the changes.

Once completed, you can go back to the Custom form styles page and check if the option to import a custom style is already available.

If you’re getting the same result, I recommend running QuickBooks using a private browser and try importing a style from there. There are instances that the browser is stocked with older data which causes issues while working with QuickBooks.

To use a private browser, here’s how:

  • Google Chrome: Ctrl + Shift + N
  • Internet Explorer: Ctrl + Shift + P
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

If it works fine using a private browser, you need to clear the cache of the regular browser you’re using to start the system fresh. For the steps, you can check this article: How do I clear my browser cache and temporary Internet files?.

However, if the problem continues, I suggest getting in touch with our Support Team to check and investigate this further. For the support’s contact information, you can check it here: How and when can I contact Support?.

You can also check this article for further details about import custom form styles for invoices or estimates: Import custom form styles for invoices or estimates.

Resolution for Issue 'I used to import styles of invoice and estimate but right now I cannot see Import style from arrow of New style. please see attached screen short' available: Yes (Solved).
Source: Intuit Community forum.

I used to import styles of invoice and estimate but right now I cannot see Import style from arrow of New style. please see attached screen short: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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