QB Issue Resolution:

Current status (4/8/2016) – Our engineers are working with the bank to discover the cause of this issue. We appreciate your patience. 

Next update – We will provide another update on their progress by 4 PM MST on 4/13/2016

Citibusiness Online (Citibank) customers attempting to add their account within QuickBooks Online are reporting that they are unable to; rather, they are receiving a 101 error when attempting to connect. These customers have also verified that they are able to connect  to the bank’s website via the correct URL outside of QuickBooks Online.

Our engineers are aware of this issue and are working with Citibusiness Online (Citibank) to determine the root cause of the issue. We will provide another update on their progress by 1 PM MST on April 8, 2016. We appreciate your patience.

If you are being impacted by this issue, let us know and FOLLOW this article for updates.

Resolution for Issue 'I want to add my Citibusiness Online (Citibank) account within QuickBooks Online and I can’t – I keep getting a 101 error, even though I know the URL is correct. Why?' available: Yes (Solved).
Source: Intuit Community forum.

I want to add my Citibusiness Online (Citibank) account within QuickBooks Online and I can’t – I keep getting a 101 error, even though I know the URL is correct. Why?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for 101 error
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Error Recovery for 101 error [Canada]
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