QB Issue Resolution:

in the send to accountant, is the option to remove restrictions active? if so that means QB thinks you already did it.

back up the file and click to remove restrictions and try again

Resolution for Issue 'I want to send an accountant’s copy to my accountant but the send to accountant tab and save file tab are both grey and I cant click on them?' available: Yes (Solved).
Source: Intuit Community forum.

I want to send an accountant’s copy to my accountant but the send to accountant tab and save file tab are both grey and I cant click on them?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Quickbooks/QBO
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for Quickbooks/QBO [Canada]
E-Tech is the #1 Quickbooks data migration and Conversion service provider.

Get 50% off Quickbooks Online

Click Here for 50% off!

Additional Support Options: