QB Issue Resolution:

We can wipe out your data if your account is still under the 90-day subscription. Please see this article for the steps: Delete your data and start over in QuickBooks Online


If it’s not, you can sign up for a new account. Then, export and import your lists (chart of accounts, customers/vendors and product and services).


Let’s export the lists from the old account:

  1. Click on the Gear icon.
  2. Select Export Data.
  3. In the Reports tab, select General ledger and click on Export to Excel.
  4. Save the data on your computer.

To sign up for a new account:

  1. Go to this page: https://quickbooks.intuit.com/pricing/
  2. Choose a plan.
  3. Scroll at the bottom and click on Sign in to add a company to an existing account.
  4. Enter your QuickBooks Online user ID and password.
  5. Set up your new account.

Then, let’s import the lists:

  1. Click on the Gear icon.
  2. Select Import Data.
  3. Select Bank DataCustomersVendorsChart of Accounts, or Products and Services.
  4. Browse the saved lists in Excel from the old account.
  5. Click on Next and continue to import.

I’ve got an article with more steps for you to follow: Move your lists to QuickBooks Online

Resolution for Issue 'I want to start 2020 fresh with zero transactions in my quickbooks. How do I wipe transactions, but not chart of accounts/vendors/rules?' available: Yes (Solved).
Source: Intuit Community forum.

I want to start 2020 fresh with zero transactions in my quickbooks. How do I wipe transactions, but not chart of accounts/vendors/rules?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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