QB Issue Resolution:

This is a user community and we can not access your account to help, best to call intuit.

QBO 800-488-7330

Payroll 888-537-7794

Resolution for Issue 'I was charged an annual fee and I wanted a monthly fee.' available: Yes (Solved).
Source: Intuit Community forum.

I was charged an annual fee and I wanted a monthly fee.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Payment
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Error Recovery for Payment [Canada]
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