QB Issue Resolution:
It’s possible that you’re previous product is QuickBooks Online (QBO) Plus that’s why it’s the only option when you try to re-subscribe.
Once a subscription is inactive, we are unable to make any changes on it. First, reactivate QBO, then downgrade to a basic plan. Also, you’ll receive a pro-rated refund for the unused subscription. I’ll be glad to guide you on this.
To reactivate QBO:
- First, sign in to https://qbo.intuit.com.
- Click the Gear icon and choose Account and Settings.
- Select Billing & Subscription on the left pane.
- Hit on the Resubscribe button and make sure to enter the updated billing information.
- Lastly, click Subscribe.
- Make sure to sign in to QuickBooks Online as an admin.
- Go to the Gear icon, then select Account and Settings.
- Go to Billing & Subscription. Ensure your payment info is updated and valid.
- Click the Downgrade your plan link or go to this qbo.intuit.com/app/changeplan.
- Find the new plan you want, then select Choose Plan.
- Follow the on-screen instructions.
- Click Change plan to complete the process.
- Sign out of QuickBooks Online.
You’ll find more details in these articles:
- Downgrade your QBO plan
- How to resubscribe or reactivate QBO (This article is for US version however, it can be used to other regions.)
Resolution for Issue 'I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?' available: Yes (Solved).
Source: Intuit Community forum.
I would like to resubscribe but it is only giving me the online plus subscription option but I only need the basic subscription. How can I change this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Account and Settings
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