QB Issue Resolution:

Upon emailing or forwarding receipts into your QuickBooks Self-Employed account, those receipts will show in the transactions page.

If you connected bank account, the receipt will find a match to a transaction coming from the feeds. We try to match with a transaction and if we don’t find one, the receipt goes into the “Needs Action” folder to avoid creating duplicate transactions.

If the bank account isn’t connected to your QuickBooks Self-Employed account, we will still try to match the receipt against transactions. If we find a match, we attach the receipt to the existing transaction. If we don’t find one, we create a new transaction.

To know more on how receipt forwarding works in QuickBooks Self-Employed, here’s an article that you can check: Receipt forwarding feature Overview.

If you need further assistance about Receipt forwarding, you can always reach out our QuickBooks Self-Employed support team. They have the necessary tools to pull up your account in a secure environment.

To contact us, here’s how:

  1. Sign in to your QuickBooks Self-Employed account.
  2. Click Assistant at the top right.
  3. Type talk to human.
  4. Choose your preferred support method.

Resolution for Issue 'If I send a cash receipt does it show up in the transaction list in my bank account' available: Yes (Solved).
Source: Intuit Community forum.

If I send a cash receipt does it show up in the transaction list in my bank account: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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