QB Issue Resolution:

The error messages that are displayed come from the bank in most cases. This one means there was no error returned from the bank. Probably the connection with the bank is not working.

Make sure you have the right log in and the right password. Sometimes the bank will shut it down if the wrong password is tried a certain number of times. In that case you have to call the bank to get it reset.

Resolution for Issue 'I’m trying to set up online banking, when i have a bank statement it says, “quickbooks was not able to complete your request. please contact your financial institution.” what do i have to do??' available: Yes (Solved).
Source: Intuit Community forum.

I’m trying to set up online banking, when i have a bank statement it says, “quickbooks was not able to complete your request. please contact your financial institution.” what do i have to do??: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Banking
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Error Recovery for Banking [Canada]
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