QB Issue Resolution:

Let’s check your sales tax settings and remove the state of Arkansas from being greyed out. This way, you’ll be able to include the agency on sales tax rate.

 

Here are the steps you can follow to accomplish this:

  1. Select Taxes from the left menu, then choose Sales Tax.
  2. Go to Sales tax settingssalestax1.PNG
  3. Put a check mark in the Include inactive under Othersalestax2.PNG
  4. Review the list of inactive agencies.
  5. Click the Gear icon on the beside the Add agency button.  salestax3.PNG salestax4.PNG
  6. Go back and click Make active.

I’m confident you’ll be able to activate the Arkansas on your sales tax settings after following the solution above.

 

I’ve added this article on how to set up your sales tax in QuickBooks Online: Set up and use Automated Sales Tax.

Resolution for Issue 'I’m trying to set up Sales Tax and when I go to add an agency it won’t let me select my state of Arkansas. It’s grey’d out.' available: Yes (Solved).
Source: Intuit Community forum.

I’m trying to set up Sales Tax and when I go to add an agency it won’t let me select my state of Arkansas. It’s grey’d out.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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