QB Issue Resolution:

I’m here to help mark the credit memo as refunded in QuickBooks Online (QBO).

 

You should create a check or an expense transaction to offset customer’s open credit. To do so, please follow these steps:

  1. Click on the Plus icon (+).
  2. Under Vendors, choose Check or Expense.
  3. In the Account column, choose Accounts Receivable.
  4. Enter the credit in the Amount column.
  5. In the Customer column, choose the customer.
  6. Select Save and close.

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The, let’s link the check or expense with the credit memo:

  1. Click on the Plus (+) icon.
  2. Under Customers, choose Receive Payment.
  3. Fill out the following fields:
    • Customer
    • Date
    • Payment Method
    • Reference No.
    • Deposit To
    • Memo (Optional)
  4. Under Outstanding Transactions, select the Check or Expense that you created.
  5. Under Credits, select the unapplied payment.
  6. Make sure Amount Received is zero.
  7. Click on Save and close.

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For further guidance, you can also check this article: Record a customer refund.

 

Resolution for Issue 'In Desktop, I created an invoice and applied a payment – invoice is marked Paid.  Then I needed to issue a Credit Memo for the full amount and issued a Credit Card Refund so Credit Memo is marked Refunded.  Customer balance is zero. In QB Online, I created an invoice and applied a payment – invoice status is Paid and payment status is closed.  Now I want to do the functional equivalent of what I did in Desktop so the original invoice and payment are kept intact, a credit memo and refund are issued and the Customer balance is zero.  How to do this?' available: Yes (Solved).
Source: Intuit Community forum.

In Desktop, I created an invoice and applied a payment – invoice is marked Paid.  Then I needed to issue a Credit Memo for the full amount and issued a Credit Card Refund so Credit Memo is marked Refunded.  Customer balance is zero. In QB Online, I created an invoice and applied a payment – invoice status is Paid and payment status is closed.  Now I want to do the functional equivalent of what I did in Desktop so the original invoice and payment are kept intact, a credit memo and refund are issued and the Customer balance is zero.  How to do this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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