QB Issue Resolution:
When using the Non-Profit edition of QuickBooks, the donor reports contain no information on (i.e. biggest donor, etc) even though monies have been collected throughout the given time period on the reports.
How to fix it
The most likely cause of this is that deposits were made WITHOUT going through the flow of normal documentation.
Donations
Create cash receipt linked to the donor’s name with payment going to undeposited funds.
Record deposit.
Pledges
Create invoice linked to donor name.
Record monies received through Receive Payment posting to undeposited funds.
Record deposit.
Following the normal flow of documentation should post the transactions properly and the reports should display normal historical information
Resolution for Issue 'In the Non-Profit edition, donor reports contain no information' available: Yes (Solved).
Source: Intuit Community forum.
In the Non-Profit edition, donor reports contain no information: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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Error Recovery for Nonprofit [Canada]
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