QB Issue Resolution:

Welcome to the Online Community. Let’s perform the browser troubleshooting steps to get the payment link working again.

To begin, inform your customers to access the invoice and pay it using the InPrivate window or incognito mode. This is a built-in feature that erases the browsing and search histories.

 

  • For Mozilla Firefox and Internet Explorer, press Ctrl + Shift + P.
  • For Google Chrome, press Ctrl + Shift + N.
  • For Safari, press Command + Shift + N.

If they can seamlessly process the transactions, switch back to your normal browser and then clear its cache. This will optimize the performance of the application.

Switching to another browser can help isolate this unusual behavior.

For future reference, check out the Errors when processing a transaction article. It provides an overview of how to resolve unexpected issues when processing payments.

I want to make sure this is taken care of for you. Leave a comment below if you have any other concerns or questions. I’m here to assist further. Have a good one.

Resolution for Issue 'In the past 7 days, two of my customers were not able to get their payments to process, they hit send and nothing would happen. I had to run the card on my end.' available: Yes (Solved).
Source: Intuit Community forum.

In the past 7 days, two of my customers were not able to get their payments to process, they hit send and nothing would happen. I had to run the card on my end.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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