QB Issue Resolution:

Allow me to address your concern about the inactive and deleted accounts showing in the Chart of Accounts.

I’ve replicated the steps in my QuickBooks Online account and didn’t encounter the same issue that you have. After I’ve deleted and inactivated the bank accounts I’ve created, they no longer show on my Chart of Accounts.

Let’s perform some troubleshooting to fix the issue.  First, use a private or incognito window when logging into QuickBooks.
Here’s how:
•    Press Ctrl + Shift + N keys on your keyboard (Google Chrome).
•    Press Ctrl + Shift + P keys on your keyboard (Firefox or Internet Explorer).
•    Press Control + Option + P keys on your keyboard (Safari).

Once you’re able to log in using the private window, go to your Chart of Accounts and see if the deleted and inactive accounts are still there. If you’re only seeing the active accounts, I’d suggest clearing your browser’s cache since this can improve functionality.

Sometimes, switching to a different browser (Inter Explorer, Chrome, and Firefox) can help issues like this.

If the same problem persists, I’d recommend giving our Customer Care Team a call for further assistance. Here’s how you can reach them: https://community.intuit.com/articles/1145770.

Resolution for Issue 'Inactive or “deleted” accounts keep showing up on the chart of accounts, when I have NOT checked the' available: Yes (Solved).
Source: Intuit Community forum.

Inactive or “deleted” accounts keep showing up on the chart of accounts, when I have NOT checked the: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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