QB Issue Resolution:

Sales receipt and sales order may not use the same template in QuickBooks POS. You will need to select different templates and message for each one of them.

Let me walk you through the steps on how to do it:

  1. Click the File menu.
  2. Select Tools, then choose Print Designer.
  3. Click the Document Type drop-down menu and select Sales Receipt.
  4. Choose the template for this transaction.
  5. Click Close to save it.

Follow the same steps for the sales order, just make sure to select Sales Order in the third step. After you’ve selected the templates, here’s how you can enter the messages for each form:

  1. Click the File menu.
  2. Select Preferences, then choose Company.
  3. Locate and click Receipt MessageĀ in the left navigation menu.
  4. Enter the message in the Printed Receipt Customer Message field.
  5. Find and select Sales Order in the left navigation menu.
  6. Enter the message in the Printed Sales Order Message field.
  7. Click Save.

Resolution for Issue 'Incorrect receipt message on sales orders' available: Yes (Solved).
Source: Intuit Community forum.

Incorrect receipt message on sales orders: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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