QB Issue Resolution:

I’m here to guide you on how to change the payment amount received to an invoice.

Here’s what you’ll need to do:

  1. Click Sales menu at the left.
  2. Go to Customers tab then locate and click the name of the customer whose payment need to change.
  3. Click the payment you’ll be changing to open the invoice. You can use the filter if you need help locating the invoice.
  4. On the Receive Payment screen, find the Invoice that was paid with this transaction and change the amount in the Payment field.
  5. Once done, click Save and close.

That’s it! You’re now able to change the payment amount received to an invoice. Moreover, you can also edit transactions directly from the register if you find it easier.

As always, you can contact our QuickBooks Support team if you need assistance with the steps. They have the necessary tools like screen sharing to walk you through.

Here’s how to reach them:

  1. Click this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose the QuickBooks Product.
  3. On the Contact Us page, select a topic.
  4. Click on Get Phone Number button to see the support number.

Resolution for Issue 'Is it possible to change the payment amount received on an invoice? I entered the wrong amount.' available: Yes (Solved).
Source: Intuit Community forum.

Is it possible to change the payment amount received on an invoice? I entered the wrong amount.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Invoice
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Error Recovery for Invoice [Canada]
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