QB Issue Resolution:

I’d be delighted to help provide clarification about the search function in QuickBooks Online.


If you’re referring to the search function in the upper-right corner, please know that this mainly designed for finding transactions only. To search for customers, you can go to the Customers tab, and use the search bar.


Here are the steps:


  1. On the left panel, click Sales.
  2. Go to the Customers tab.
  3. Use the search bar.

Please check this screenshot for your visual guide:



I’m also personally taking note of your request regarding the search function. For now, I recommend you visit the QuickBooks Blog website to stay up to date to new features and options.


Check out this link: https://quickbooks.intuit.com/blog/.

Resolution for Issue 'Is it possible to use the main search to quickly search Customers? Why is that only limited to transactions???' available: Yes (Solved).
Source: Intuit Community forum.

Is it possible to use the main search to quickly search Customers? Why is that only limited to transactions???: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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