QB Issue Resolution:

Compatibility information

The QuickBooks mobile payments card reader is designed to work with most popular smartphones and tablets, and we’re constantly working to make sure it works with new devices as they come out.


The card reader is compatible on all iPhone, iPad and iPod Touch devices running iOS 6.0 and higher.


The card reader is compatible on most Android devices running OS 2.2 and higher.

If you need help getting started, click here, or if you’re having trouble with the card reader, click here.

Please note, however, that your device needs to be connected to the Internet via Wi-Fi or cellular connection to process transactions.
Known Compatibility Issues with Devices

The following mobile devices have known compatibility issues. This does not represent a complete list of all unsupported devices.
If no carrier is shown, the list applies to all versions of that device.

• All Windows Devices

• All BlackBerry Devices
HTC T-Mobile myTouch 3G T-mobile
Casio G’Z One Commando C771 Verizon
Motorola Citrus WX445 Verizon
Motorola Droid X2 Verizon
Motorola Photon 4G MB855 Sprint
Motorola Razr i XT890
Pantech Element PANTECHP4100 AT&T
Sony Xperia Play R800X Verizon
Asus Nexus 7
ZTE Optik V55 Sprint
LG G2X LG-P999 T-Mobile
LG Spectrum VS9204G Verizon
Huawei Prism T-Mobile
Motorola Atrix 4G MB860 AT&T
Motorola Razr D3 XT920
Samsung Galaxy Ace 2 GT-I8160L
Lenovo Tablet A2107A-H AT&T
NEC Phone NE-201A1A NE-201A1A AT&T
Samsung Galaxy Tab 2 7.0 SCH-I705 Verizon
LG Nexus 5
Samsung Nexus 10
Samsung Galaxy Mega AT&T
HTC One Max Verizon
LG G Flex AT&T/T-Mobile
Sony Xperia Z1S T-Mobile
Casio Commando 4G (C811)
Pantech ADR8995
Pantech P8010
Pantech P9060
Pantech P9070
Pantech P9090

(Click here if you need help figuring out the model number of your device.)
What happens if I have the GoPayment card reader but my Android device isn’t listed as being compatible?

Good news!

If you’re using an unsupported Android device, you may still be able to get it working by performing the following steps:

Download the latest version of GoPayment.
Sign into the GoPayment app.
Go to your Android Settings -> Sound and set your media volume to Max. (This is important since some phones don’t set the Media Volume correctly.)
Turn off the Beats Audio if your phone supports this feature.
Go back to the GoPayment App.
Plug in your card reader.
If it is not officially supported, GoPayment will launch a configuration tool that may allow you to get it working. For more information, please see our detailed instructions.

If your device still doesn’t work, you can still accept credit cards with the GoPayment application. While you cannot use the card reader to swipe cards, you can still take payments using one of the following two methods. These methods are also available if you’re using a supported device.

Use the GoPayment application to manually enter your customer’s credit card number (also called key-entering).
You can manually enter your customer’s credit number on the web. To do so, merely log into https://gopayment.intuit.com using your GoPayment app user name and password. For help, click here.

More good news!

We’re busy working on supporting additional devices and we update the compatible device listing frequently so please check back with us. Also, if you would like us to consider your device for compatibility testing, please send the following information to [email protected]:

Device Make
Device Model Name and Number
Service Provider

Please note that the P25 Blue Bamboo card reader/printer is compatible with most Android devices via bluetooth (sorry, Apple devices aren’t compatible at this time). For information on how to order a P25 Blue Bamboo card reader/printer, click here.


Resolution for Issue 'Is my phone or tablet compatible with the mobile payments card reader?' available: Yes (Solved).
Source: Intuit Community forum.

Is my phone or tablet compatible with the mobile payments card reader?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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