QB Issue Resolution:

I checked to see if there are any reported cases similar to yours, but I found none. Are you getting a specific error message when running the Paycheck report?


To confirm if the unexpected behavior is caused by your browser, let’s try some basic troubleshooting steps. To start, let’s use an incognito or private window when accessing the report. Kindly use either of the shortcut keys below:

  • Google Chrome, press CTRL  Shift N
  • Mozilla Firefox: press CTRL  Shift P
  • Internet Explorer: press CTRL  Shift P
  • Safari: press Command Shift N

If you can run the report with no issues, I recommend clearing the cache of your regular web browser. Otherwise, try using a different browser and see how it works.


That should help you run and access the report feature, @roberta3. I’m also adding the How to customize reports article for future reference.


Resolution for Issue 'Is the online Paycheck Report working for anyone?' available: Yes (Solved).
Source: Intuit Community forum.

Is the online Paycheck Report working for anyone?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for online Paycheck
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Error Recovery for online Paycheck [Canada]
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