QB Issue Resolution:

it is sorted in character sequence

add numbers to the front of the item is one work around, but realize they will sort

1, 11, 12, 13 ….. 2, 20, 21 etc

character not alpha/numeric

Resolution for Issue 'Is there a way to arrange my services in the drop-down service box by the order of services I use most often, or does it always have to remain in alphabetical order?' available: Yes (Solved).
Source: Intuit Community forum.

Is there a way to arrange my services in the drop-down service box by the order of services I use most often, or does it always have to remain in alphabetical order?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for alphabetical order
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Error Recovery for alphabetical order [Canada]
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