QB Issue Resolution:

Let me share about emailing invoices or sales forms in QuickBooks Desktop.

In sending invoices, QuickBooks Desktop mainly uses the customer’s main and CC email. Therefore, any sales forms will be sent to the main email as well as the reminder email. Other emails that are set up on the customer’s profile will be your reference only.

If you’d like to send reminders to a different email, I’d suggest sending this idea to our product developers. This is the ideal place for you to share your thoughts about the software in sending reminder emails.

Here’s how:

  1. Go to the Help menu.
  2. Click on Send Feedback Online from the drop down.

Resolution for Issue 'Is there a way to choose a default customer email when sending invoices? For Example: Can I send customer invoices to only the “Main Email”?' available: Yes (Solved).
Source: Intuit Community forum.

Is there a way to choose a default customer email when sending invoices? For Example: Can I send customer invoices to only the “Main Email”?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for CC email
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Error Recovery for CC email [Canada]
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