QB Issue Resolution:

Welcome and thanks for joining us here in the Community. I’m here to help fix the issue you’re getting when saving your company logo in QuickBooks Online (QBO).


I tried uploading a logo here on my end and I was able to save it. Please see the screenshot below.



To isolate this, try logging into your QBO account using a private browser window. Your regular browser’s settings or old cache might have caused this unexpected behavior while using QuickBooks.


Here’s how:


  • On your keyboard, press Ctrl Shift (Google Chrome).
  • Ctrl Shift keys (Firefox or Internet Explorer).
  • Control Option + (Safari).


Once logged in, add and save your company logo again. For your reference, you may check out this article for more information: How to add, customize, and troubleshoot logo on sales forms. If it works, go back to your main browser and perform clear cache to remove temporary internet files on your computer. The steps to do this will differ depending on which browser you’re using. For further guidance, please visit this link: How do I clear my browser cache and temporary Internet files?


That should help save your company logo. But if you’re getting the same results, please let me know so we can try other steps to get this working for you. I want to make sure this is fix.

Resolution for Issue 'it wont let me “save” a company logo despite meeting the requirements of the logo to be uploaded' available: Yes (Solved).
Source: Intuit Community forum.

it wont let me “save” a company logo despite meeting the requirements of the logo to be uploaded: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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