QB Issue Resolution:

If these items are subs of (INACTIVE) items, the option to make it active is grayed out. You may check this link for additional information and troubleshooting steps.


Resolution for Issue 'Item List – how do I reactivate Inactive items? (It’s grayed out)' available: Yes (Solved).
Source: Intuit Community forum.

Item List – how do I reactivate Inactive items? (It’s grayed out): this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for item list
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Error Recovery for item list [Canada]
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Additional Support Options: