QB Issue Resolution:

First QuickBooks Mac and QuickBooks Windows differ in how this works – I say that only because some people who use QuickBooks Windows may miss that difference.

As you type QuickBooks Mac is filtering down the list. If you click on the arrow button and bring up the list you can watch it filter. It starts with the full list. If you type “S” it filters the list to all the items that start with “S” (and their subitems), all the subitems that start with “S”, and all the parents of those subitems. When you type SB it is similarly filtering it down for only those with “SB”.

Anyway, the whole thing was rewritten in the 2010 release because of changes to Apple’s Operating Systems (the adoption of Cocoa instead of Carbon). We tried to keep it the same but it sounds like it changed slightly.

Can you type the third letter? I don’t know what follows “SB” in the item you wish to select – perhaps a space? If so typing “SB ” (with the space) will eliminate the “SBB” match.

I would type “SB ” and then tab to the next field. That will cause whatever was matched to be entered.

Another thought – which item appears first in the item list? Try reversing the order of the two by dragging one of them. It may match the other one first then.

Other things to note – if you hit a : character (colon) it will enter the time you are on and show only the subitems in the pop up list. This makes it easier to fill in the items.

Resolution for Issue 'Items in invoices' available: Yes (Solved).
Source: Intuit Community forum.

Items in invoices: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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