QB Issue Resolution:

All created journal entries should show up on the General Ledger report. Let’s go ahead and check on your JE’s set up to get this issue sorted out.

 

You’ll need to make sure that the date range of the report that you’ve pulled up is correct. Once verified and the issue occurs, let’s go back to the journal entry that you’ve created to see if the accounts affected are correct.

 

If the problem continues after checking the said details, you can verify and rebuild your data to determine if this is a data-related issue.

 

To do that:

  1. Click on File at the top menu bar.
  2. Select on Utilities.
  3. Click on Rebuild Data.
  4. Select OK when you see Rebuild has completed.

After that, proceed with verifying the data:

  1. Click on File.
  2. Select on Utilities.
  3. Click on Verify Data.
  4. If you see QuickBooks detected no problem with your data, select OK. You may continue using your company file.

For detailed instructions about this process, please refer to this article: Resolve data damage on your company file.

 

If doing this doesn’t make a difference, I’d suggest contacting our Customer Care Team. They have the necessary tools that can help better isolate this matter.

 

Also, here are some resources that you can read through about journal entries and balances for your future reference.

 

Resolution for Issue 'Journal entry created in the register is not reflected in GL Transaction detail balance. Other journal entries do.' available: Yes (Solved).
Source: Intuit Community forum.

Journal entry created in the register is not reflected in GL Transaction detail balance. Other journal entries do.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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