QB Issue Resolution:

Try the link below.  (Also check your spam email folder.)

Also, you should remove your email address from this very public site.   Intuit won’t email you, but there’s not telling who will.

http://support.quickbooks.intuit.com/Support/LicenseNumber/LicenseNumber.aspx

Resolution for Issue 'Just Downloaded 2015 cant find lic.#' available: Yes (Solved).
Source: Intuit Community forum.

Just Downloaded 2015 cant find lic.#: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for downloaded
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Additional Support Options: