QB Issue Resolution:

Thanks for making it easy for me to understand your situation with that descriptive information. Allow me to share some solutions for sending invoices and receiving payments from customers.

 

QuickBooks Online allows your customers to pay you in per transaction basis. The details entered on a specific invoice are the same information your customer can see once they received it.

 

The option to automatically include the amount of the previous invoices balances to the current ones are unavailable. You’ll have to resend the $50.00 transaction from October so the client can pay it.

 

You can also send balance statements to your customers. This way, they’ll know the total amounts they owed to you. Here’s how to create one:

  1. Go to the Plus icon (Create button), select Statement.
  2. Under Statement Type, choose Open Item.
  3. Select the Date range you need.
  4. Put a check mark specifically to the customer you want to see.
  5. Click Save and Send.

Just like you, we aim to provide the best possible customer experience there is. If the manner of automatically merging the previous and current invoice balances can make it easy for your company and your clients to process payments, please let our product engineers know.

 

You can do so by going to the Gear icon, then selecting Send Feedback Online. I’ll personally suggest this feature as well so we’re hitting them in both customer and employee channels.

 

If you have other questions in mind, don’t hesitate to let me know. I’ll get right back here and answer them for you.

Resolution for Issue 'Let’s say a customer owes us $50 from an old invoice in October, and then I send an invoice for $25 in December. It appears that if our customers use a credit card to pay the December invoice, they are restricted to only paying the $25. Is that correct? Is there any setting that would allow them to pay the past due amount as part of their December payment, or do I need to resend them the old October invoice in order to receive credit card payment for the overdue amount? A couple of our customers have complained that the amount they can charge is limited by the system. Not sure if this is user error or a true restriction' available: Yes (Solved).
Source: Intuit Community forum.

Let’s say a customer owes us $50 from an old invoice in October, and then I send an invoice for $25 in December. It appears that if our customers use a credit card to pay the December invoice, they are restricted to only paying the $25. Is that correct? Is there any setting that would allow them to pay the past due amount as part of their December payment, or do I need to resend them the old October invoice in order to receive credit card payment for the overdue amount? A couple of our customers have complained that the amount they can charge is limited by the system. Not sure if this is user error or a true restriction: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Paying past due amounts via credit card in Quickbooks Online
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Error Recovery for Paying past due amounts via credit card in Quickbooks Online [Canada]
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