QB Issue Resolution:

It is really hard to get intuit to transfer ownership of a license

why bother?

 

buy 2019 in the company name or the owners name, install it using the custom install so it does not overwrite the old version, open it and load the company file and move on.

Resolution for Issue 'License Ownership/Upgrading to 2019' available: Yes (Solved).
Source: Intuit Community forum.

License Ownership/Upgrading to 2019: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Company File
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Error Recovery for Company File [Canada]
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