QB Issue Resolution:

“but the sub account with his name does not. ”

Payroll items control the flow of the data to the accounts. But you don’t need to subaccount this. You already have the employee Name on the transaction(s) and can report on that Loan Account by Name and even Total by Name and Reconcile by Name. There is no reason to micro-manage with subaccounts. If you do that, you are going to need unique items for each person.

Resolution for Issue 'loan amount is not reducing.' available: Yes (Solved).
Source: Intuit Community forum.

loan amount is not reducing.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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