QB Issue Resolution:

I’m here to guide you to the right support so you can get the help you need.

 

Since the deposit record is from merchant service, that’s the reason why the Received from option in QuickBooks is grayed out. I encourage you to contact our Merchant Service Support Team they have the tools to pull up your account and record the payment to the correct customer.

 

You can contact our merchant support through this link: QuickBooks Payments.

 

Resolution for Issue 'Merchant Services deposit double entry' available: Yes (Solved).
Source: Intuit Community forum.

Merchant Services deposit double entry: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for merchant services
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Error Recovery for merchant services [Canada]
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