QB Issue Resolution:

I’d be glad to share some information why the Mileage Reimbursement amount is not showing to the Employee Summary.


There are several reasons why a payroll item doesn’t calculate or calculates incorrectly on a paycheck. One of them is if the item is setup to calculate based on quantity or hours.


If a payroll item is set to calculate based on quantity or hours, you need to manually enter the quantity or number of hours in the Quantity column in the Preview Paycheck window. Here’s how to check:

  1. From the List menu, select Payroll Item List.
  2. Double-click the payroll item.
  3. Click Next until the Calculate Based on Quantity screen.
  4. Change the setting to Neither if this item does not require hours or quantity to calculate.
  5. Click Next until you can click Finish.
  6. Click Finish.

Let’s try to create a non-scheduled payroll for that employee to see if the amount shows on the Employee Summary section.


If you get the same result, I suggest checking this article for more troubleshooting steps: Payroll item not calculated on paycheck or is calculating incorrectly.


If you need additional help, feel free to contact our Payroll Support. They can initiate a screen sharing session to help you get to a resolution quickly.


Here’s how you can reach them:

  1. Go to https://payroll.intuit.com/support/contact/.
  2. Click Payroll button.
  3. Click View Contact Info button on the right.


That should get you back on track.

Resolution for Issue 'Mileage Reimbursement entry in Other Payroll Items' available: Yes (Solved).
Source: Intuit Community forum.

Mileage Reimbursement entry in Other Payroll Items: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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