QB Issue Resolution:

I’ve come to share some troubleshooting steps to isolate this. You can re-install the GoPayment app to resolve the issue. You won’t lose your item list if you perform this step.


If you’re getting the same result, I suggest contacting our Merchant Service Team. This way, they’ll be able to investigate further the cause of the issue.


You can reach them out through this link: https://community.intuit.com/browse/payments-contact-us.


Resolution for Issue 'Mobile GoPayment App Syncing Items with Tax Toggled OFF' available: Yes (Solved).
Source: Intuit Community forum.

Mobile GoPayment App Syncing Items with Tax Toggled OFF: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for GoPayment app
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Error Recovery for GoPayment app [Canada]
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