QB Issue Resolution:

Can you tell me the name of your financial institution that you’re trying to update? This helps me check if there’s a reported issue related to your concern.


However, we can start updating your bank account manually. This troubleshooting helps to refresh the connectivity between your bank’s website into QuickBooks.


Here’s how:

  1. Click Banking on the left panel.
  2. Select the account from Bank and Credit Cards drop-down menu.
  3. Click the Update button.


If these steps help you update the account, you can now reconcile your account.


Fill me in if you have other questions. I’ll be right here.

Resolution for Issue 'My accounts are not updating, yet QuickBooks says they are connected. How do a fix this?' available: Yes (Solved).
Source: Intuit Community forum.

My accounts are not updating, yet QuickBooks says they are connected. How do a fix this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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