QB Issue Resolution:

Good morning Splendorfilms!

That’s not good at all! There is a known issue that we are currently working on getting resolved. I am going to go ahead and add you to the ticket. Once it has been resolved, the engineers will send an email to let you know that it’s fixed!

In the meantime, let’s try a Web-Connect and see if we can those transactions to pull over for you! First, we’ll log into Wells Fargo’s website and choose the account that we want to pull over. On the right side of the screen we’ll see Download Activity. On the Download Your Account Activity screen we’ll choose the date range, the Quicken file format, and click on Download. We’ll want to make sure we save it somewhere easy to find!

Now that we have the file, we’ll go back into QuickBooks Online and go to Transactions > Banking. Next to update we’ll see a triangle pointing down. When we click on it we’ll find what we’re looking for, File Upload! Now, we’ll browse to the file that we saved from Wells Fargo and click Next. We’ll choose the account we want the transactions to go to and then hit Next and we’re good to go!

Let me know if this works! I want to make sure we get this taken care of for you!

Resolution for Issue 'My bank account will not update. I have tried several ways and at different times of the day.' available: Yes (Solved).
Source: Intuit Community forum.

My bank account will not update. I have tried several ways and at different times of the day.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

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