QB Issue Resolution:

First, you can have your client update their bank manually. Here’s how:

 

  1. Click on Banking at the left pane.
  2. On the Banking page, select Update. QuickBooks Online updates all of your connected bank and credit card accounts. If you only want to update some accounts, select the unwanted ones to exclude them from the update and select Update now.
  3. If prompted, enter your Multi-Factor Authentication (MFA) credentials and select Continue update.

For further details, you may check these articles:

 

If the problem continues after the update, I recommend getting in touch with our Support Team to check and investigate this further securely. For the support’s contact information, you may check it here: Contact the QuickBooks Online Customer Support team.

Resolution for Issue 'My client has started noticing that their AMEX credit card feed is sometimes not pulling in transactions. Does anyone know why this might be occurring? Thank you.' available: Yes (Solved).
Source: Intuit Community forum.

My client has started noticing that their AMEX credit card feed is sometimes not pulling in transactions. Does anyone know why this might be occurring? Thank you.: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for bank manually
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