QB Issue Resolution:

Performing some browser troubleshooting steps can help you get back in track running your payroll.

Access your company first using the InPrivate or incognito mode. This is a special session where the browser doesn’t record the browsing activity on the local device.

 

Here’s how:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Internet Explorer: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

Once the private window opens, go to the left panel to view the Employees tab. If you can see all the menus, switch back to your regular browser and clear its cache.

This process will speed up the overall browsing experience. Otherwise, use a different browser to process payroll.

 

Resolution for Issue 'My options down the left side of my screen have disappeared. I’m trying to run payroll, but the employees tab is gone, anyone know how to fix this?' available: Yes (Solved).
Source: Intuit Community forum.

My options down the left side of my screen have disappeared. I’m trying to run payroll, but the employees tab is gone, anyone know how to fix this?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for Employees tab
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Error Recovery for Employees tab [Canada]
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