QB Issue Resolution:
There are multiple causes for names displaying incorrectly on reports. This issue can occur with any report (Profit & Loss, Balance Sheet, General Ledger) and with any type of name (accounts, vendors, customers, items, classes and all types of list items).
Important: If names are completely missing from a report, do not use this document, but follow this one instead.
How to fix it
Find the name that is displaying incorrectly in its list (for example, if an account is displaying incorrectly, go to Lists > Chart of Accounts and ensure that the account name is correct – if a customer name is incorrect, go to Customers > Customer Center and ensure that the customer name is correct)
If the name is incorrect, correct it
Right-click the name
Enter correct information
Click OK
If an account number is missing on the report, follow these steps
If names on the report are still incorrect, resort the name list
If the issue persists, make a backup of the company file
Merge the name with a new name:
Create a new name (call it Name 1, for example)
Change the old name to the new name
Important: Do not change the new to the old name and merge – this will not repair a damaged name
When prompted to merge the names, click Yes
Change the name again, as desired
If the report still displays the name incorrectly, Verify Data and resolve any issues discovered
If the issue is still unresolved, create a portable company file and restore it
Contact technical support if the issue persists.
Resolution for Issue 'Names on reports display incorrectly' available: Yes (Solved).
Source: Intuit Community forum.
Names on reports display incorrectly: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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