QB Issue Resolution:
Indeed, after almost 4 hours on the phone with ” support” ( quotation for the fact that they barely know the product they were supposed to support), I finally came to this conclusion that this was what I had to do. I pulled the excel spreadsheet report and manually filled in the information on these tax forms. It was no joke how badly Intuit treats loyal customers like me. I am okay with the fact that I had to do this, but I am not okay to waste 4 hours of time to finally get to this point( and explaining the same situation like 10 times). I was the one who suggested getting the data for manual entry after all! The support is really pathetic. If you work for Intuit, where was a knowledgeable support like you? Especially I hear the recording each time I call that I am a priority circle customer, this makes the whole situation even more unbearable. When I made the switch, Intuit salesperson promised me smooth transition, and assistance, no problem … and told me all I had to do was to make a call. Perhaps an ongoing customer has no value to this company, at least to make the transition less painful would have been the minimum. I am deeply disappointed with Intuit.
Resolution for Issue 'NEED Help! switch from desktop to online, now I cannot file payroll form with desktop!' available: Yes (Solved).
Source: Intuit Community forum.
NEED Help! switch from desktop to online, now I cannot file payroll form with desktop!: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.
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