QB Issue Resolution:

I’ll be happy to help you fix the error you’re getting while working with QuickBooks Desktop (QBDT).


These errors are usually caused by various reasons such as an incomplete installation of an update (QuickBooks and/or Windows), data damage, program code that needs repairing, or system/computer issues. Unrecoverable errors can occur in numerous situations but are not limited to:


  • Attempting to open a company file
  • Closing a company file
  • Closing any open window in a company file
  • Creating a backup
  • Creating a company file
  • Creating a portable file
  • Downloading a payroll update
  • Opening any window in QuickBooks (Home Page, Company Snapshot, Reports, Transaction)
  • Running Verify or Rebuild
  • Saving a transaction
  • Sending payroll via Direct Deposit
  • Using the Open Previous Company feature


To fix the error you can follow on the steps provide below, however, before proceeding, make sure to update QBDT to the latest release and create a backup of you company file.


Solution 1: Identify how many users are affected


Identify how many users are affected by using a different log in credential to open the same company file. If the error only happens in one specific user, that user credential might be damaged. If so, recreate the damaged user. If you don’t use a user name to open your company file or if there are no other users that can access your company file, proceed to solution 2.


Solution 2: Suppress your QuickBooks Desktop


You can suppress the Desktop while starting QuickBooks and while opening a company file.


Solution 3: Open a sample company file


Opening a sample company file helps you identify if the problem lies with your company file or with QuickBooks itself.


Solution 4: Run reboot.bat


Running reboot.bat re-registers the QuickBooks related .DLL and .OCX files which can help address unrecoverable errors.


Solution 5: Troubleshoot the QuickBooks Desktop Application


Solution 6: Create a new Windows Administrator


You can check these articles for the detailed steps and instructions:


If the same thing happens after following the steps provided above, I suggest getting in touch with our QuickBooks Support to check and investigate this further for you.


For the support’s contact information:

  1. Go to: https://help.quickbooks.intuit.com/en_US/contact.
  2. Choose your QuickBooks Product.
  3. Select your QuickBooks version.
  4. On the Contact Us page, click a topic.
  5. Click on the Get Phone Number button to see the support number.

Resolution for Issue 'NON-stop errors' available: Yes (Solved).
Source: Intuit Community forum.

NON-stop errors: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.

Support for data damage
Quickbooks Repair Pro will resolve it efficiently and affordably. Guaranteed resolution of your issue, or you pay nothing!

Error Recovery for data damage [Canada]
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