QB Issue Resolution:
To take the customer balance off the invoice:
Click on Customize at the bottom of the invoice.
Select More at the top of the customize page.
Uncheck the box next to Show account summary.
Click Save on the bottom.
That should get the invoice to show just the current amount due.
Resolution for Issue 'On QBO, how do you NOT show the customer balance on any particular open invoices of that customer?' available: Yes (Solved).
Source: Intuit Community forum.
On QBO, how do you NOT show the customer balance on any particular open invoices of that customer?: this issue or error code is a known issue in Quickbooks Online (QBO) and/or Quickbooks. Support for this issue is available either by self-service or paid support options. Experts are available to resolve your Quickbooks issue to ensure minimal downtime and continue running your business. First try to resolve the issue yourself by looking for a resolution described below. If it is a complex issue or you are unable to solve the issue, you may contact us by clicking here or by using other support options.Support for Customer
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